In an effort to maintain transparency and understanding, we have a detailed breakdown of how we process and ship our products. This will give customers a more realistic expectation when placing orders. 

CONFIRMATION EMAIL

After placing your order with Sea Moss Hut, you will receive an automated confirmation email. Ensure your email address is correct since all order updates will be sent via email. If you don't see your confirmation email, check your spam folder. If you don't find it in your spam folder, contact our customer support team so we can resend it manually.

Please remember: If you ordered through Instagram or Facebook, you'll get order updates like confirmation emails or tracking numbers from them. To find info about your order, follow these steps:

  1. Click on your profile.
  2. Open the menu located at the top right corner of the page.
  3. Select "orders and payments."

 

TRACKING NUMBER

Tracking numbers are generated once your shipping label is printed, which occurs during the 3-8 business day processing period. Please note that shipping labels are prepared and organized ahead of time. Your tracking number will be sent to the email address you provided at checkout. After receiving your shipping confirmation email, please allow 24-48 hours for the carrier to update the tracking information.  Please remember that apps like Shop are considered third-party apps. We don't recommend using Shop to track your order status, as the most accurate information will come directly from Sea Moss Hut.

ORDER PROCESSING

Orders require a processing time of 3-8 business days before shipment. (This timeframe does not apply to orders with the Rush Expedited Processing Upgrade)

Gel products are shipped Monday - Wednesday.

Dry products are shipped Monday - Thursday.  

RUSH EXPEDITED PROCESSING 

Sea Moss Hut offers customers the option to “skip the line.” With expedited processing times, your order will be shipped on the next shipment day instead of waiting the standard 3-8 business day processing time before shipping. Orders that contain gel products are shipped Monday – Wednesday. Orders that only contain dry products are shipped Monday – Thursday.

Please be advised that any orders received after 12:00pm EST will not be processed until the next business day. For instance, if you place an order on Friday at 1:00pm EST, your order will begin processing on the following business day, which is Monday.

Please note: Rush expedited processing is different from 'UPS Next Day Air' or 'UPS 2nd Day Air.' These are separate services. We’ve included the link for the rush processing upgrade below.

 PLEASE NOTE: Processing time and Shipping time are distinct

Processing time is the period it takes for us to prepare your order for shipment, which includes handling, packaging, and quality checks.

Shipping time is the period it takes for the carrier to deliver your order to your address after it has been shipped.

SHIPPING TIME

Gel Products (Sea Moss Gel):

Sea moss gel is perishable. For all orders with sea moss gel, the standard shipping time is 2 business days or less, excluding the shipping day.

Please take note that if you are purchasing sea moss gel, it is essential to provide a physical residential shipping address during checkout to avoid any shipping delays. Gel products are not eligible to be shipped to P.O. Box destinations, so kindly refrain from using such addresses. Sea Moss Hut does not ship gel products to P.O. Box destinations, so kindly refrain from using such addresses.

Dry Products (Raw sea moss, body soap, face masks, herbs, and gummies):

Unlike our time-sensitive gel products, dry products have a standard shipping time of 2-5 business days, excluding the shipping day. 

We've provided a chart below to help customers understand the shipping timeframe at Sea Moss Hut.

 SHIPPING PROCEDURES

Gel Products (Sea Moss Gel):

Sea moss gels undergo freezing before they are shipped. We follow strict commercial cold packing protocols, utilizing high-grade leak-proof gel packs and thermal packaging to keep your sea moss gel at the proper temperature for up to 48 hours during transit. Although the gel may arrive warm and more fluid in consistency, the packaging ensures it does not surpass a safe temperature. To further safeguard against spoilage within a 48-hour period, we incorporate key limes, which naturally contain citric acid. Please refrigerate the gel immediately upon arrival, and it will return to its original thickness.

Dry Products (Raw sea moss, body soap, face masks, herbs, and gummies):

Unlike our gel products, our dry products are non-perishable and do not necessitate additional packaging.

SHIPPING CARRIERS:

UPS: Gel products

SHIPPING RATES:

We do not have control over the shipping times or rates. These transit times and rates are dictated by UPS and USPS. Several factors influence the shipping cost, including the package size, weight, and distance it needs to travel.

PRE-ORDERS

Sea Moss Hut provides the opportunity to purchase products on pre-order. It's important to note that "pre-order" indicates that the item is currently not in stock at the time of purchase. Products listed as "pre-order" will begin shipping as soon as the product is in stock. The product description will specify the estimated ship date. Please note that estimated ship dates are subject to change based on our shipment arriving on time from our supplier to our warehouse.

If you have pre-order and in-stock items in the same cart please note that your ENTIRE order will ship together once the pre-order item is in stock. We recommend making two separate orders. One for your pre-order items and one for your in-stock items.

 

HOLIDAYS & MAJOR SALES DISCLAIMER

When ordering during high volume holidays like Labor Day, Black Friday, Cyber Monday, Juneteenth, Fourth of July etc. Please expect slight shipping delays (2-3 business days beyond our normal timeframe) as we strive to always provide customers with fresh, high quality products.

 

USPS: Dry products